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MMS and Extended Texting Basics

  • How do I unlock the CSV import feature so I can import my contacts?
  • Are we able to import contacts from other partners?
  • Password Reset
  • What do I need to do to add subscribers?
  • How do ‘Keywords’ work?
  • Uploading csv or excel files and matching columns
  • What is a dedicated short code
  • Do you set up your own method for people to unsubscribe or is there an automatic unsubscribe option?
  • Carrier Filtering
  • What happens for Help replies?
  • Text Breaking Into Multiple Sends and Hidden Characters
  • Do purchased credits aka Anytime Credits expire? (this is for legacy plans only)
  • Can I respond to messages in the system?
  • Where can I obtain a Betwext texting number?
  • Can I upgrade or downgrade my plan?
  • Can I change my number?
  • Do you offer refunds on purchased credits?
  • Undelivered messages to yourself
  • Adding Subscribers to a Keyword Sequence
  • How does a customer re-subscribe?
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