First, be sure your email and password are correct they are both case sensitive.
Sometimes, clearing your browser history and saved passwords will also help prior to a reset.
1. Be sure your user email is case sensitive.
2. Look in your junk or spam folder for an email from us if you can't find it.
3. Be sure to activate the link in the email we send you when setting up a new password.
Once you're in the system you can go to your account profile on the top right and drop down to change password.