Do you set up your own method for people to unsubscribe or is there an automatic unsubscribe option?
“STOP” is universal to unsubscribe and we abide by that. Please note it is critical that you do not remove subscribers from your list so rather have them unsubscribe. You can change the status of a subscriber by going to Keywords then All Responses, search for the number, then select unsubscribe on the right or under the search feature. Contacts who you manually unsubscribed by clicking the UNSUBSCRIBE button on the subscriber info page cannot be re-subscribed by texting a keyword. Rather, the contact must text the reserved keyword START. To learn more about carrier filtering please visit http://www.betwext.com/carrier-filtering-work/