SMS/Text Marketing Basics
- Complaints from Subscribers
- Are we able to import contacts from other partners?
- Can I upgrade or downgrade my plan?
- Keyword Analytics and Auto Responders
- Can I change my number?
- Can I delete a number on my list?
- Do purchased credits expire?
- Undelivered messages
- Do you set up your own method for people to unsubscribe or is there an automatic unsubscribe option?
- What happens for Help and Info replies?
- Multiple Replies
- Drip or Follow Up Campaigns
- Do you offer refunds on purchased credits?
- What is the cost for the service, per message?
- Can I be notified via email or text when someone responds to my number?
- How does a customer re-subscribe?
- How does a customer unsubscribe?
- Will my subscribers get the same text twice if they are on multiple lists?
- Is your service compatible outside of the USA?
- Can you forward SMS to an email?