Can I delete numbers/people from my account?

No, you CANNOT delete numbers/subscribers out of your account, as they need to remain in the platform for carrier compliance and TvPCA and CTIA regulations 

You CAN remove them from a list. If you want to remove a person from your list, go to Contacts on the top navigation bar, click All Contacts, search for number. Then you click on their blue phone number takes you to Subscriber Info page. In the center there is drop down under the title Add subscriber to list, drop that menu down to find Remove Subscriber From All Lists and then click submit to complete. Or you can clicks here to view:

A subscriber can be unsubscribed by texting the word STOP from their cell to your texting number.  

A subscriber can rejoin your system by texting the word START from their cell to your texting number. 

If a subscriber gets a new number they can text your keyword (example text JOIN to 123-123-1234 ) that you've set up and they'll be back on your list.  You will need to go in and unsubscribe their old number.

You can always upload a new list or rename old lists with DO NOT send so you know not to send to that list.

Thank you, and please let us know if you have more questions, email us at

Still need help? Contact Us Contact Us