Questions About Our Service
- What happens for Help replies?
- Land Lines and Non-Working Numbers
- Deleting a campaign that is Saved or Scheduled
- Text Breaking Into Multiple Sends and Hidden Characters
- Keywords and Auto Responders
- Do you offer Dedicated Short-Codes?
- Can I respond to messages in the system?
- Can I upgrade or downgrade my plan?
- Do purchased credits aka Anytime Credits expire? (this is for legacy plans only)
- Where can I obtain a Betwext texting number?
- Sending Best Practices
- What is the cost per message?
- Can I delete numbers/people from my account?
- Complaints from Subscribers
- Can I change my number?
- Can I be notified via email or text when someone responds to my number?
- How does a customer re-subscribe?
- Do you offer refunds on purchased credits?
- Drip or Follow Up Campaigns
- Will my subscribers get the same text twice if they are on multiple lists?